Designing FM operating models that unlock efficiency, clarity, and control.
Creating a high performing FM function starts with getting the operating model right. Our Target Operating Model consultancy defines how your FM services should be structured, governed, and delivered to maximise value and support your broader estate strategy.
Our consultants work with you to design a clear, modern FM operating model that aligns people, processes, technology, and suppliers. We focus on removing ambiguity, strengthening accountability, and building a model that supports consistent delivery, efficient decision making, and scalable growth.
We blend stakeholder insight, current state diagnostics, and industry best practice to provide a practical, future ready model - not a theoretical one.
As part of our FM Benchmarking & Value Testing service, we deliver a concise suite of outputs designed to inform decisions and unlock savings without compromising service:
● Current State Assessment:
A concise view of how your FM function operates today - strengths, gaps, bottlenecks, duplication, and breakdowns in roles, process or governance.
● Future State Operating Model:
A clear blueprint covering structure, responsibilities, process flows, SLAs/KPIs, technology enablers, and supplier integration.
● Governance & Decision Framework:
Recommendations to streamline accountability, escalation routes, and performance oversight.
● Process & Workflow: Mapping
Clean, simplified workflows showing how FM activity should run end-to-end, from request to resolution.
● People & Capability Alignment:
Role clarity, skills assessment, and recommended capability enhancements to support the model.
● Implementation Roadmap:
A practical pathway to transition from current to future state - phases, priorities, critical dependencies, and required investment.
● Efficiency & Value Opportunities:
Identifiable savings, quality improvements, and service consistency gains resulting from the redesigned model.
Let us know if you think we would be a good fit.